A global provider of emergency assist.ance services turned to Altoros to implement a 24/7 support system for car owners
The company is a global provider of emergency assistance services for the automotive, travel, insurance, and healthcare industries. Founded in 1992 in New Zealand, the organization also operates in Australia and the United Kingdom.
When the company turned to Altoros, it had a legacy system—for handling emergency requests—built on top of the outdated technology stack. The product was hard to maintain, it was impossible to extend the functionality, and lacked web interface. As a result, employees were not able to process emergency requests timely.
Cooperating with Altoros, the company wanted to create a cloud-native solution that would ensure 24/7 request processing in real time and let work from any place.
Under the project, the team at Altoros had to address the following issues: To process emergency requests immediately, it was important to enable GPS tracking and visualize incidents on a map in real time. A vehicle location needed to be identified even if a user’s mobile phone is in the sleeping mode.
By integrating with the PubNub API, developers at Altoros made it possible to monitor user vehicles and incident location in real time. Our engineers also enabled the delivered solution to visualize incidents, maintenance points, and tow trucks in Google Maps. By implementing a custom background service, the team at Altoros ensured that a vehicle location could still be tracked when a user mobile phone is in the sleeping mode. To foster processing of emergency requests, our developers built a survey functionality, so that employees could efficiently provide car owners with the required assistance.
Partnering with Altoros, the customer has already addressed almost 116,000 road incidents providing assistance to 150+ car owners per day in real time. As the delivered solution gained popularity among end users, the company partnered with 50 new insurance providers to further improve customer service. By digitizing workflows, the organization ensured 24/7 emergency support.
Azure Web Services
Frameworks and tools
ASP.NET Core, Xamarin, Entity Framework Core, Serilog, AppInsights, Okta SSO, Stripe, PubNub, Twilio, Google Maps
Azure MS SQL